Launch of ITIL Version 5

Advance your career with Torque IT and ITIL® (Version 5)

As a PeopleCert Accredited Training Organisation (ATO), Torque IT delivers official ITIL® training through expert instructors and flexible learning formats. Whether you prefer live, instructor-led or virtual instructor-led, our programs are designed to help you succeed.

Shape the Future of Digital Service Management with ITIL® (Version 5)

Digital transformation is no longer optional. It’s the reality of how organizations operate today. Artificial intelligence, automation, and product-centric business models are redefining how value is created and delivered. To thrive in this environment, professionals need frameworks that are practical, adaptable, and future-ready.

That’s where ITIL® (Version 5) comes in.

A Modern Framework for Modern Challenges

ITIL® has been the global benchmark for IT service management for more than three decades. With Version 5, the framework evolves to meet the demands of today’s digital-first world. It equips individuals and teams with the skills to:

• Connect strategy, design, delivery, and continual improvement into one coherent model
• Adopt AI responsibly and integrate it into service management practices
• Strengthen resilience and adaptability in fast-changing environments
• Deliver measurable outcomes across the entire product and service lifecycle

Building on What You Already Know

If you’re certified in ITIL® 4, your knowledge remains fully relevant. Version 5 is not a replacement, it’s a revolution. Existing certifications continue to hold value, while new pathways make it easier to align learning with real-world roles.

Transitioning from ITIL® 4 to ITIL® (Version 5)

Your existing ITIL® 4 certifications continue to hold value as you move into ITIL® (Version 5).

• ITIL® 4 Foundation remains a recognized entry requirement for advanced Version 5 modules.
• Practice Manager certifications from ITIL® 4 are still valid and contribute toward the Practice Manager designation.

This includes modules such as:

• Monitor, Support & Fulfil (MSF)
• Collaborate, Assure & Improve (CAI)
• Plan, Implement & Control (PIC)

All of these continue to count toward your progression in ITIL® (Version 5). There is no need to retake them as your prior learning and achievements remain fully relevant as the framework evolves.

The ITIL® (Version 5) Certification Pathway

One of the most practical improvements in Version 5 is how learning paths align more closely with what professionals actually do at work.

The new qualification scheme is designed to support professionals at every stage of their career:

• Foundation – The entry point for ITIL® knowledge. Core concepts and shared language.
• Practice Manager – Hands-on capability across ITIL® practices
• Managing Professional – Managing digital products and services end-to-end
• Strategic Leader – Shaping governance and digital strategy
• Master – The highest level of ITIL® achievement. Advanced applied expertise.
• Extension Modules – Specialist extensions – including AI governance – are also being introduced to address emerging needs.

Each level builds progressively, ensuring that your expertise grows alongside the needs of modern organizations.

Recommended ITIL® Version 5 Transition Paths

Your upgrade path to ITIL® Version 5 depends on your current ITIL® 4 qualification:

• ITIL® 4 Foundation

No transition required. Your certification remains valid and you can move straight into ITIL® Version 5 advanced modules.

• ITIL Foundation (Version 5) Bridge

A short, focused course designed to explain the key enhancements and updated concepts introduced in ITIL (Version 5).

Important Note:

Holders of ITIL® 4 Foundation do not need to take this Bridge course. ITIL® 4 Foundation still meets the entry requirement for Version 5 advanced modules. The bridge is optional for those who want a quick update before moving forward.

• ITIL® 4 Practice Manager

Complete the ITIL® Transformation (Version 5) course and exam to achieve Practice Manager (Version 5) while keeping your completed practice modules.

• ITIL® 4 Managing Professional

Take the Managing Professional Transition Version 5 course and exam. This updates your knowledge across Product, Service, Experience, and Transformation and awards the Managing Professional (Version 5) designation.

The ITIL Managing Professional (Version 5) Transition module is still subject to testing and further information will be released.

• ITIL® 4 Strategic Leader

Complete the ITIL® Transformation (Version 5) course and exam to upgrade to Strategic Leader (Version 5).

•  ITIL® 4 Master

Take the Managing Professional Transition Version 5 course and exam to update your knowledge and achieve Master (Version 5). This will upgrade the Managing Professional, Practice Manager and Strategic leader designation as well as the Master designation

The ITIL Managing Professional (Version 5) Transition module is still subject to testing and further information will be released.

• Single ITIL® 4 Certificate (no designation)

Your certification is still valuable. You can select a Version 5 pathway that matches your career goals, with your prior knowledge supporting an easier transition.

ITIL® 4 Retirement Timeline

No official retirement date has been set for ITIL® 4. Both ITIL® 4 and ITIL® Version 5 are expected to run alongside each other for approximately 12 months, giving individuals and organisations time to complete their current certification paths without urgency. Any future changes will be announced by PeopleCert.

The Bottom Line

Digital organizations need more than process knowledge. They need professionals who understand how to create measurable value through products, services, and intelligent systems. ITIL Version 5 reflects that reality.

For individuals, it’s an opportunity to modernize and future-proof your skills.

For organizations, it’s a framework that supports smarter, more connected value delivery.