1. Enrolments
    • Delegates attending a Red Hat course or exam who do not have an existing RHNID (username) will be required to create a once off RHNID per individual and not per course or exam, by registering directly on the Red Hat page.
  1. Re-Attendance
    • Re-attendance options and benefits do not apply to any Red Hat courses attended at Torque IT as per the Vendor’s Terms and Conditions.
  1. Cancellation
    • The cancellation period for training on any Red Hat course or exam is 14 calendar days, prior to the course or exam start date. In the event of the delegate/company cancelling or postponing a course or exam 14 or more calendar days before the course or exam commencement, there will be no charge to the delegate/company.
    • A 100% cancellation fee will be levied for cancellations made less than 14 calendar days before course or exam commencement date.
    • The delegate/company may reschedule a course or exam up to 14 calendar days prior to the course or exam start date.
      • If a delegate is unable to sit their confirmed Red Hat classroom-based exam for medical reasons, Torque IT must be notified immediately.
      • Client to submit a doctor’s certificate to this effect within 3 working days.
      • If a booked exam slot is not postponed, or cancelled, within the required time frame as stated in the Torque IT enrolment terms and conditions and or a recognized doctor’s certificate is not provided as per the above, the associated exam fee will be charged in full.