Service Desk Manager Including Exam

PM-SDM
Silver laptop sitting alongside a coffee cup, smartphone and desk plant

Type

Virtual

Orange and black virtual icon

Classroom ILT

Orange and black virtual icon

Skill Level

Intermediate

Available dates

June 24, 2024
July 29, 2024
September 30, 2024
November 25, 2024

Learning Path

IT Governance and Service Management
Orange and black technology icon

Virtual

Duration

4 Days
Black and orange duration icon

1 Day

Silver laptop sitting alongside a coffee cup, smartphone and desk plant

TYPE

Virtual

Lecturer teaching class icon

Classroom ILT

Lecturer teaching class icon

LEARNING PATH

IT Governance and Service Management
Orange and black technology icon

SKILL LEVEL

Intermediate

DURATION

4 Days
Black and orange duration icon

AVAILABLE DATES

June 24, 2024
July 29, 2024
September 30, 2024
November 25, 2024

Choose date

From: R8 900,00

Price excluding VAT

Introduction:

An effective service desk manager is required to have a broad range of skills, including people-management abilities, marketing awareness, financial acumen and presentation savviness. The SDM qualification recognises an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.

 

Audience profile:

Developed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practices and wish to head an effective support operation. Suitable for those with previous experience in a service desk environment.

 

Pre-requisites:

There are no formal prerequisites for this course; however, exposure to service desk environment will be beneficial.

SDI Overview

The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry.

With a passion for providing industry best practice and sharing knowledge, SDI has dedicated the last 30+ years to guiding, inspiring and connecting ITSM and service desk communities. A respected, trusted and independent advisor to the service desk industry, SDI has inspired thousands of organisations and professionals around the world to embark on their own journeys of service improvement and to be the best they can possibly be.

The Service Desk Institute’s internationally recognized Standards for service desk and IT support professionals set out clear definitions for the key service desk roles and form the basis of SDI’s Service Desk Analyst (SDA) and Service Desk Manager (SDM) qualifications.
The qualifications verify candidates’ understanding of service desk requirements and skills and are designed to positively impact the effectiveness of the critically important IT support functions that keep today’s organisations’ technology running.

Service Desk Institute, SDI® and the SDI logo® are registered trademarks of Customers International Ltd.