Service Desk Analyst Including Exam

PM-SDA
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Type

Virtual

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Classroom ILT

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Skill Level

AWS: Foundation

Available dates

October 9, 2023
November 13, 2023
December 11, 2023
January 22, 2024
February 26, 2024

Learning Path

IT Governance and Service Management
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Virtual

Duration

3 Days
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1 Day

Silver laptop sitting alongside a coffee cup, smartphone and desk plant

TYPE

Virtual

Lecturer teaching class icon

Classroom ILT

Lecturer teaching class icon

LEARNING PATH

IT Governance and Service Management
Orange and black technology icon

SKILL LEVEL

AWS: Foundation

DURATION

3 Days
Black and orange duration icon

AVAILABLE DATES

October 9, 2023
November 13, 2023
December 11, 2023
January 22, 2024
February 26, 2024

Choose date

From: R8 400,00

Price excluding VAT

Introduction:

The Service Desk Analyst (SDA) Professional Standard qualification recognizes an individual’s knowledge of customer service and support competencies and certifies that they have the skills required to work within the IT service and support industry.

 

Audience profile:

The SDA qualification course is for front-line IT service and support analysts with some experience in a first line or second line service desk environment. It is suitable for analysts looking to grow in their role and gain a recognised qualification in their profession. This qualification will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge.

 

Pre-requisites:

There are no formal prerequisites for this course.

SDI Overview

The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry.

With a passion for providing industry best practice and sharing knowledge, SDI has dedicated the last 30+ years to guiding, inspiring and connecting ITSM and service desk communities. A respected, trusted and independent advisor to the service desk industry, SDI has inspired thousands of organisations and professionals around the world to embark on their own journeys of service improvement and to be the best they can possibly be.

The Service Desk Institute’s internationally recognized Standards for service desk and IT support professionals set out clear definitions for the key service desk roles and form the basis of SDI’s Service Desk Analyst (SDA) and Service Desk Manager (SDM) qualifications.
The qualifications verify candidates’ understanding of service desk requirements and skills and are designed to positively impact the effectiveness of the critically important IT support functions that keep today’s organisations’ technology running.

Service Desk Institute, SDI® and the SDI logo® are registered trademarks of Customers International Ltd.