Type
Virtual
Classroom ILT
Skill Level

Available dates
Learning Path
Virtual
Duration
1 Day

TYPE
Virtual
Classroom ILT
LEARNING PATH
SKILL LEVEL

DURATION
AVAILABLE DATES
Introduction:
Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.
Audience profile:
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
Job role: Functional Consultant
Pre-requisites:
None
Course Objectives
- Identify the key components involved in Field Service Implementations.
- Define the products and services that will be delivered to customers.
- Determine which pricing options to use in specific scenarios.
- Determine which resources are required.
Module 1: Configure Field Service |
In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including bookable resources
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After completing this module, students will be able to: |
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Module 2: Manage work orders |
In this module, we will explore work orders, incident types and inspections.
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After completing this module, students will be able to: |
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Module 3: Schedule and dispatch work orders |
In this module, we will learn how to work with the schedule board to schedule and dispatch work orders
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After completing this module, students will be able to: |
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Module 4: Field Service Mobile App |
In this module, we will learn how customize and configure the Field Service mobile app.
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After completing this module, students will be able to: |
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Module 5: Manage inventory and purchasing |
In this module, we will learn how to manage inventory and purchasing in work orders
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After completing this module, students will be able to: |
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Module 6: Implement assets and connected devices |
In this module, we will introduce Connected Field Service, customer assets and creating work orders from IoT data
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After completing this module, students will be able to: |
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Module 7: Microsoft Power Platform and Field Service |
In this module, we will learn how to use the Microsoft Power Platform to create custom apps to enhance your Field Service solution
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After completing this module, students will be able to: |
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Associated certifications and exam:
This course prepares students to write Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant.
On successful completion of this course students will receive a Torque IT attendance certificate.

Microsoft Overview
Skilled Microsoft engineers add significant value to the marketplace by reducing the cost of technology solutions whilst improving efficiency and fuelling innovation. Through authorized Microsoft training, Torque IT empowers engineers, developers and end-users to realise their full potential by providing them with the necessary knowledge and skills to optimise the adoption and use of Microsoft solutions.
Torque IT considers authorised Microsoft training to be an integral part of any Microsoft implementation. Microsoft authorised training, and associated certification, ensures that you get the most from your technology investment and that you are able to operate above the technology curve. Microsoft career certifications are universally recognised as demonstrating a high level of expertise and credibility for individuals and the organisations that employ them.
Authorized Microsoft training and certification is the industry standard for any solution that includes designing, selling, implementing, upgrading, managing, and operating Microsoft solutions.
For 19 years, Torque IT has maintained the status of Gold Learning Partner for Microsoft in South Africa. This is the highest level of accreditation that Microsoft awards to Learning Partners that specialize in technical, product, sales, development, end-user and solutions training.
These achievements reflect our commitment to providing our customers with quality skills development, enablement, training, and certification solutions that demonstrate exceptional depth, breadth, and expertise across Windows Server, Windows Client, Microsoft Virtualization, Microsoft Azure, Office 365, Exchange Server, SharePoint Server, Skype for Business, System Centre Server, Visual Studio and Microsoft Office technologies.
Torque is recognized by Microsoft, and the industry, as having met rigorous standards for educational competency, service, customer satisfaction and investment in Microsoft technologies that will prepare the next generation of IT industry professionals.