Microsoft Dynamics 365 Customer Engagement for Developers



Classroom ILT

Skill Level

Microsoft Techs: Advanced

Available dates

Learning Path




4 Days

1 Day



Classroom ILT




Microsoft Techs: Advanced


4 Days


Available on request.

For more information click on button below


This course is designed for experienced IT professionals and developers, providing a ‘fast track’ approach to learning the required skills to start developing code in Microsoft Dynamics 365. Students will learn how to write client and server-side code to utilize the various API’s available in the Microsoft Dynamics 365 Customer Engagement framework, create custom Model-driven Apps, build custom business logic in Plug-Ins and Custom Workflow Activity components and extend the Dynamics 365 event model with JavaScript and HTML Web Resources. The course applies to both Business and Enterprise Editions of Microsoft Dynamics 365 Customer Engagement (Version 9.*). Techniques learned in this course can be applied to Web, UCI and Outlook apps. Please Note: This course requires an associated lab environment hosted on the Learn on Demand platform to work.


Audience profile:

This course is intended for Technical students, Administrators and Developers. Students should have an existing working knowledge of Microsoft .Net and Visual Studio.



In addition to their professional experience, students who attend this training should already have the following technical knowledge:

  • Ideally a working knowledge of Microsoft .Net and Visual Studio
  • It is recommended all students successfully complete the ‘Introduction to Microsoft Dynamics 365’ course

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