Microsoft Customer Data Platform Specialty

Type

Virtual

Classroom ILT

Skill Level

Microsoft Techs: Intermediate

Available dates

Learning Path

Agile

Virtual

Duration

4 Days

1 Day

TYPE

Virtual

Classroom ILT

LEARNING PATH

Agile

SKILL LEVEL

Microsoft Techs: Intermediate

DURATION

4 Days

AVAILABLE DATES

Available on request.

For more information click on button below

Introduction:

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

 

Audience profile:

Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Job role: Functional Consultant

 

Pre-requisites:

Before attending this course, students must have:

  • Familiarity with Dynamics 365 Customer Insights
  • Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform

Microsoft Overview

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