Type
Virtual
Classroom ILT
Skill Level

Available dates
Learning Path
Virtual
Duration
1 Day

TYPE
Virtual
Classroom ILT
LEARNING PATH
SKILL LEVEL

DURATION
AVAILABLE DATES
Introduction
Welcome to the first part of our Microsoft Office Outlook 365 courseware. This new version of Outlook incorporates some new features that will help make managing your email and personal information easier than ever.
This course is intended to help all novice computer users get up to speed with Outlook quickly. This manual will also help more experienced users who have little to no experience with Outlook and the ribbon interface.
Pre-requisites
This manual assumes the user understands the basics of using a Windows-based computer. Students should be comfortable using the keyboard, mouse, and Start menu. Understanding and experience with printing and using a web browser is an asset, but not required. No previous experience with other versions of Outlook is necessary.
Course objectives
By the end of this course, users should be comfortable with using and customizing the Outlook 365 interface, creating and sending messages, managing contacts, using the calendar, managing tasks, and working with notes.
Lesson 1: Getting Started With Outlook 365 |
Lessons:
TOPIC A: Navigate the Outlook Interface TOPIC B: Perform Basic Email Functions TOPIC C: Use Outlook Help |
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Lesson 2: Composing Messages |
Lessons:
TOPIC A: Create an Email Message TOPIC B: Check Spelling and Grammar TOPIC C: Format Message Content TOPIC D: Attach Files and Items TOPIC E: Enhance an Email Message TOPIC F: Manage Automatic Message Content |
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Lesson 3: Reading and Responding to Messages |
Lessons:
TOPIC A: Customize Reading Options TOPIC B: Work with Attachments TOPIC C: Manage Your Message Responses |
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Lesson 4: Managing Your Messages |
Lessons:
TOPIC A: Manage Messages Using Tags, Flags, and Other Commands TOPIC B: Organize Messages Using Folders |
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Lesson 5: Managing Your Calendar |
Lessons:
TOPIC A: View the Calendar TOPIC B: Manage Appointments TOPIC C: Manage Meetings TOPIC D: Print Your Calendar |
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Lesson 6: Managing Your Contacts |
Lessons:
TOPIC A: Create and Update Contacts TOPIC B: View and Organize Contacts |
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Lesson 7: Working with Tasks and Notes |
Lessons:
TOPIC A: Create Tasks TOPIC B: Manage Tasks TOPIC C: Manage Notes |
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Lesson 8: Customizing the Outlook Environment |
Lesson:
TOPIC A: Customize the Outlook Interface TOPIC B: Create and Manage Quick Steps |
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Associated certifications and exam
On successful completion of this course students will receive a Torque IT attendance certificate.

Microsoft Overview
Skilled Microsoft engineers add significant value to the marketplace by reducing the cost of technology solutions whilst improving efficiency and fuelling innovation. Through authorized Microsoft training, Torque IT empowers engineers, developers and end-users to realise their full potential by providing them with the necessary knowledge and skills to optimise the adoption and use of Microsoft solutions.
Torque IT considers authorised Microsoft training to be an integral part of any Microsoft implementation. Microsoft authorised training, and associated certification, ensures that you get the most from your technology investment and that you are able to operate above the technology curve. Microsoft career certifications are universally recognised as demonstrating a high level of expertise and credibility for individuals and the organisations that employ them.
Authorized Microsoft training and certification is the industry standard for any solution that includes designing, selling, implementing, upgrading, managing, and operating Microsoft solutions.
For 19 years, Torque IT has maintained the status of Gold Learning Partner for Microsoft in South Africa. This is the highest level of accreditation that Microsoft awards to Learning Partners that specialize in technical, product, sales, development, end-user and solutions training.
These achievements reflect our commitment to providing our customers with quality skills development, enablement, training, and certification solutions that demonstrate exceptional depth, breadth, and expertise across Windows Server, Windows Client, Microsoft Virtualization, Microsoft Azure, Office 365, Exchange Server, SharePoint Server, Skype for Business, System Centre Server, Visual Studio and Microsoft Office technologies.
Torque is recognized by Microsoft, and the industry, as having met rigorous standards for educational competency, service, customer satisfaction and investment in Microsoft technologies that will prepare the next generation of IT industry professionals.