Type
Virtual
Classroom ILT
Skill Level
Available dates
Learning Path
Virtual
Duration
1 Day
TYPE
Virtual
Classroom ILT
LEARNING PATH
SKILL LEVEL
DURATION
AVAILABLE DATES
Introduction:
The Kepner-Tregoe Troubleshooting Foundation course introduces a systematic process of problem solving when responding to incidents and problems. This course is designed for individuals who work in troubleshooting environments. This allows them to deliver a high level of quality and consistency in customer support. The course equips participants with the terminology, structure and basic concepts of Kepner-Tregoe’s problem management and incident management techniques, such as Situation Appraisal, and Problem Analysis,. During the Foundation course, participants will receive the proper training and guidance to optimally prepare them to take and pass the Kepner-Tregoe Troubleshooting Foundations examination.
The Kepner-Tregoe Troubleshooting Foundations course is beneficial for individuals who want to be trained and certified in a best practice that is recommended for problem analysis (Kepner-Tregoe is referenced as a best practice in the official ITIL® Service Operation publication).
Other core benefits of the Kepner-Tregoe Troubleshooting Foundation course include:
Establish a common troubleshooting language that ensures consistency in customer support in a Service Management environment.
Introduce structured, critical thinking techniques to analyze problems, make decisions and proactively avoid problems.
Use a systematic approach independent of technical expertise.
Audience profile:
The Kepner-Tregoe Troubleshooting Foundations course will be of interest to individuals who:
- Want the official Kepner-Tregoe Certificate, issued by Kepner-Tregoe.
- Want to be trained and certified in a best practice that is recommended for problem analysis.
- Plan to attend the (2-day) Kepner-Tregoe Advanced Workshop in order to learn to implement the concepts learned in the Foundation course.
- Want to improve their Incident Management and Problem Management techniques.
- Typical roles are (but not limited to): Roles that provide first-line support, including service-desk staff, Analysts, Problem Managers, Incident Managers, Auditors, Quality Managers, Operators, Technicians and Engineers.
Pre-requisites:
- • There are no prerequisites to attend the foundation course.
Kepner-Tregoe is the Problem Solving and Decision Making method that provide organisations with clear thinking capability to cut through the clutter of business complexity, act decisively and address the most complex challenges confronting organisations. These processes equip current and future leaders with the necessary skills that become the foundation of effective leadership.
Kepner-Tregoe offers participants the step-by-step process for successfully solving problems, prioritizing issues, making good decisions, and analyzing potential risks and opportunities.
Torque IT considers Kepner-Tregoe skills and certification to be core to the success of any organization. Authorised Kepner-Tregoe training, and associated certification, ensures that you get the most from your human capital investment and that both productivity and efficiency are maximized. The Kepner-Tregoe methodology is recommended by ITIL as a best practice for problem analysis in their official Service Operation publication.
Torque IT strives to be the Kepner-Tregoe Accredited Training Associate provider of choice to our clients across South Africa and Africa. To ensure that we maintain our vision of being the preferred training provider in each market, Torque IT has established key specialist partnerships with acknowledged market leaders for each competence. These achievements reflect our commitment to providing our customers with quality skills development, enablement, training, and certification solutions that demonstrate exceptional depth and breadth.
Torque IT’s Kepner-Tregoe training courses will help you deliver smarter solutions on time and within budget. We provide Standard Best Practice training and certification for novice and experienced managers. Torque IT delivers the skills needed at every level of development.
