Type
Virtual
Classroom ILT
Skill Level
Available dates
Learning Path
Virtual
Duration
1 Day
TYPE
Virtual
Classroom ILT
LEARNING PATH
SKILL LEVEL
DURATION
AVAILABLE DATES
Choose date
R13 900,00
Price excluding VAT
Introduction
The ITIL® 4 Specialist: High Velocity IT course is based on the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: High-Velocity IT certification exam.
The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to obtain maximum value.
Audience profile
ITIL® 4 Specialist: High Velocity IT is aimed at IT and service management practitioners who work in organizations that are becoming more digitally enabled. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working.
Accredited training of the ITIL Managing Professional modules is mandatory to enable full understanding of the core material.
Pre-requisites
Those wishing to take this course must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.
Course objectives
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this course:
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL operating model
- Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT
- Know how to contribute to achieving value with digital products
Course content
Module 1: Course Introduction | |
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Module 2: Introduction to High Velocity IT | |
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Module 3: High-Velocity IT Approaches | |
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Module 4: High-Velocity IT Operating Models | |
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Module 5: ITIL Building Blocks for High-Velocity IT | |
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Module 6: High-Velocity IT Culture | |
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Module 7: Supporting Models and Concepts for Purpose | |
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Module 8: Supporting Models and Concepts for People | |
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Module 9: Supporting Models and Concepts for Progress | |
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Module 10: High-Velocity IT Objectives and Techniques | |
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Module 11: Techniques for Valuable Investments | |
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Module 12: Techniques for Fast Developments | |
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Associated certifications and exam
This course will prepare delegates to take the ITIL® 4 Specialist: High Velocity IT MC-HVITE Examination. Successfully passing this exam will result in the attainment of the ITIL® 4 Specialist: High Velocity IT certification
Exam Prerequisite:
- The candidate must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module
Exam Format:
- 40 questions, multiple choice examination
- Closed Book
- Online Web Based
Duration:
- 90 minutes (candidates taking exam in a language that is not their native or working language may be awarded 25% extra time)
Pass Score:
- 70% or higher – a raw score of 28 marks or above
On successful completion of this course students will receive a Torque IT attendance certificate.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
ITIL Overview
ITIL is the most widely accepted approach to IT service management in the world. Organizations use its proven best practices to run their business from strategy to daily reality. Millions of IT professionals successfully drive their career thanks to ITIL certification scheme. ITIL offers common concepts and vocabulary, aligned with international standards, to ease collaboration in a multicultural and interconnected environment. ITIL turns the challenges of the digital age into competitive edge.
ITIL V1 was initially developed in the 1980s as a library of several books, with each one describing a process. Over the next decade, it was used mainly by British Government agencies. At the turn of the century, ITIL V2 became the cornerstone for service management, with two core publications covering ten processes and the service desk. The natural progression of best practices and the need to streamline and improve the value for money of IT services led to the creation of ITIL V3. Two editions were released, one in 2007 and another in 2011. These provided ways to manage the end-to-end lifecycle of services with 26 processes, supported by four organizational functions and aligned with ISO 20000 standards. This was followed in 2016 by the publication of ITIL Practitioner, which introduced guiding principles to facilitate the adoption of ITIL.
The latest iteration of the framework is ITIL 4. Launched in 2019, ITIL 4 has evolved from the previous version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
Torque IT authorised ITIL training and certification provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape and adopt these emerging technologies into their IT operations.
Skilled ITIL professionals add significant value to the market place by reducing the cost of technology solutions whilst improving efficiency and fuelling innovation. Through authorised ITIL training and associated certification, Torque IT empowers IT Service Management practitioners to realise their full potential by providing them with the necessary knowledge and skills to optimise the adoption and adaptation of ITIL best practices.
For more than a decade, Torque IT has maintained the status of one of the leading ITIL accredited training organization in South Africa and the rest of the African continent. Torque IT’s performance and quality offering in ITIL training and certification is testimony to our commitment to providing customers with quality skills development, enablement, training and certifications solutions that demonstrate exceptional depth, breadth and expertise across all levels of ITIL certifications namely, ITIL Foundation, ITIL Managing Professional, ITIL Strategic Leader and ITIL Master certifications.
Torque IT is recognised by Peoplecert and the industry, as having met rigorous quality management standard for educational competency, service customer satisfaction and investment in ITIL training that will prepare individuals and businesses to navigate the new technological era, commonly known as the Fourth Industrial revolution.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.