category
ITIL Foundation (Version 5) (Including Take 2 Resit Exam Voucher)
Type
Virtual
Classroom ILT
Skill Level
Available dates
Learning Path
Virtual
Duration
1 Day
TYPE
Virtual
Classroom ILT
LEARNING PATH
SKILL LEVEL
DURATION
AVAILABLE DATES
Introduction
ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. ITIL (Version 5) is a modern best-practice framework for digital and AI-enabled service management. It focuses on integrating strategy, design, and operations with an AI-native approach to improve business value. It aligns business goals with IT service management, incorporating AI governance, sustainability, and digital transformation. It bridges strategy with delivery, emphasizing value streams, the four dimensions of service management, and the ITIL service value system. ITIL (Version 5) emphasizes adaptability in fast-paced, AI-driven environments, ensuring that organizations can manage digital complexity. The ITIL Foundation (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL Framework, as described in the syllabus, to be awarded the ITIL Foundation qualification.
Audience Profile
The ITIL® Foundation (Version 5) course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL (Version 5). This course and the related certification can be beneficial for the following roles:
- Personnel responsible for day-to-day service desk operations and technical support.
- CIOs, IT Directors, and Managers seeking to improve efficiency and align IT with business goals
- Project & Product Managers
- Business Users & Stakeholders: Individuals who interact with IT services and need to understand the value co-creation process
- IT Professionals Seeking career growth: Those aiming to validate their skills and progress to higher-level ITIL certifications (Practice Manager/Managing Professional/Strategic Leader/ITIL Master)
- IT Specialist: Application Development, Change Management, Operations Specialist
- IT Development Manager
- IT Service Operations Manager
- IT Team Leader
- Chief Digital Officer
- Transformation Manager
- IT Service Manager
- Digital Product Manager
- Experience Manager
- Service Improvement Manager
- Service Delivery Specialists
- Customer Success Manager
- Service Owner
- Digital Product Designer
- Enterprise Architect
- Solution Designer
Pre-requisites
None, although a familiarity with IT service delivery will be beneficial.
ITIL Overview
ITIL is the most widely accepted approach to IT service management in the world. Organizations use its proven best practices to run their business from strategy to daily reality. Millions of IT professionals successfully drive their career thanks to ITIL certification scheme. ITIL offers common concepts and vocabulary, aligned with international standards, to ease collaboration in a multicultural and interconnected environment. ITIL turns the challenges of the digital age into competitive edge.
Torque IT authorised ITIL training and certification provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape and adopt these emerging technologies into their IT operations.
Skilled ITIL professionals add significant value to the marketplace by reducing the cost of technology solutions whilst improving efficiency and fuelling innovation. Through authorised ITIL training and associated certification, Torque IT empowers IT Service Management practitioners to realise their full potential by providing them with the necessary knowledge and skills to optimise the adoption and adaptation of ITIL best practices.
For more than a decade, Torque IT has maintained the status of one of the leading ITIL accredited training organization in South Africa and the rest of the African continent. Torque IT’s performance and quality offering in ITIL training and certification is testimony to our commitment to providing customers with quality skills development, enablement, training and certifications solutions that demonstrate exceptional depth, breadth and expertise across all levels of ITIL certifications namely, ITIL Foundation, ITIL Managing Professional, ITIL Strategic Leader and ITIL Master certifications.
Torque IT is recognised by Peoplecert and the industry, as having met rigorous quality management standard for educational competency, service customer satisfaction and investment in ITIL training that will prepare individuals and businesses to navigate the new technological era, commonly known as the Fourth Industrial revolution.
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.