ITIL® 4 Specialist Drive Stakeholder Value Including Exam

PM-DSV
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Type

Virtual

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Classroom ILT

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Skill Level

Intermediate

Available dates

August 19, 2024
October 21, 2024
December 2, 2024

Learning Path

IT Governance and Service Management
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Virtual

Duration

3 Days
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1 Day

Silver laptop sitting alongside a coffee cup, smartphone and desk plant

TYPE

Virtual

Lecturer teaching class icon

Classroom ILT

Lecturer teaching class icon

LEARNING PATH

IT Governance and Service Management
Orange and black technology icon

SKILL LEVEL

Intermediate

DURATION

3 Days
Black and orange duration icon

AVAILABLE DATES

August 19, 2024
October 21, 2024
December 2, 2024

Choose date

From: R13 900,00

Price excluding VAT

Introduction:

The ITIL 4 Specialist Drive Stakeholder Value covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.

In addition, this course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design and customer journey mapping.

Delegates attending this course will learn about the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape

 

Audience profile:

ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience and those that are responsible for fostering relationships with partners and suppliers

 

Pre-requisites:

Those wishing to take this course must have passed the ITIL 4 Foundation examination.

ITIL Overview

ITIL is the most widely accepted approach to IT service management in the world. Organizations use its proven best practices to run their business from strategy to daily reality. Millions of IT professionals successfully drive their career thanks to ITIL certification scheme. ITIL offers common concepts and vocabulary, aligned with international standards, to ease collaboration in a multicultural and interconnected environment. ITIL turns the challenges of the digital age into competitive edge.

ITIL V1 was initially developed in the 1980s as a library of several books, with each one describing a process. Over the next decade, it was used mainly by British Government agencies. At the turn of the century, ITIL V2 became the cornerstone for service management, with two core publications covering ten processes and the service desk. The natural progression of best practices and the need to streamline and improve the value for money of IT services led to the creation of ITIL V3. Two editions were released, one in 2007 and another in 2011. These provided ways to manage the end-to-end lifecycle of services with 26 processes, supported by four organizational functions and aligned with ISO 20000 standards. This was followed in 2016 by the publication of ITIL Practitioner, which introduced guiding principles to facilitate the adoption of ITIL.

The latest iteration of the framework is ITIL 4. Launched in 2019, ITIL 4 has evolved from the previous version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Torque IT authorised ITIL training and certification provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape and adopt these emerging technologies into their IT operations.

Skilled ITIL professionals add significant value to the market place by reducing the cost of technology solutions whilst improving efficiency and fuelling innovation. Through authorised ITIL training and associated certification, Torque IT empowers IT Service Management practitioners to realise their full potential by providing them with the necessary knowledge and skills to optimise the adoption and adaptation of ITIL best practices.

For more than a decade, Torque IT has maintained the status of one of the leading ITIL accredited training organization in South Africa and the rest of the African continent. Torque IT’s performance and quality offering in ITIL training and certification is testimony to our commitment to providing customers with quality skills development, enablement, training and certifications solutions that demonstrate exceptional depth, breadth and expertise across all levels of ITIL certifications namely, ITIL Foundation, ITIL Managing Professional, ITIL Strategic Leader and ITIL Master certifications.

Torque IT is recognised by Peoplecert and the industry, as having met rigorous quality management standard for educational competency, service customer satisfaction and investment in ITIL training that will prepare individuals and businesses to navigate the new technological era, commonly known as the Fourth Industrial revolution.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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