category
ITIL 4 Create, Deliver & Support (Including Exam)
Type
Virtual
Classroom ILT
Skill Level
Available dates
Learning Path
Virtual
Duration
1 Day
TYPE
Virtual
Classroom ILT
LEARNING PATH
SKILL LEVEL
DURATION
AVAILABLE DATES
Choose date
R16 900,00
Price excluding VAT
Introduction
The ITIL 4 Specialist Create, Deliver and Support course covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This course focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
In addition, this course will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
Audience profile
ITIL 4 Specialist Create, Deliver and Support is aimed at the following candidates:
- ITSM practitioners managing the operation of IT-enabled & digital products and services and those responsible for the end-to-end delivery. Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- Existing ITIL certification holders wishing to develop their knowledge
Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material.
Pre-requisites
Those wishing to take this course must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.
ITIL Overview
ITIL is the most widely accepted approach to IT service management in the world. Organizations use its proven best practices to run their business from strategy to daily reality. Millions of IT professionals successfully drive their career thanks to ITIL certification scheme. ITIL offers common concepts and vocabulary, aligned with international standards, to ease collaboration in a multicultural and interconnected environment. ITIL turns the challenges of the digital age into competitive edge.
Torque IT authorised ITIL training and certification provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape and adopt these emerging technologies into their IT operations.
Skilled ITIL professionals add significant value to the marketplace by reducing the cost of technology solutions whilst improving efficiency and fuelling innovation. Through authorised ITIL training and associated certification, Torque IT empowers IT Service Management practitioners to realise their full potential by providing them with the necessary knowledge and skills to optimise the adoption and adaptation of ITIL best practices.
For more than a decade, Torque IT has maintained the status of one of the leading ITIL accredited training organization in South Africa and the rest of the African continent. Torque IT’s performance and quality offering in ITIL training and certification is testimony to our commitment to providing customers with quality skills development, enablement, training and certifications solutions that demonstrate exceptional depth, breadth and expertise across all levels of ITIL certifications namely, ITIL Foundation, ITIL Managing Professional, ITIL Strategic Leader and ITIL Master certifications.
Torque IT is recognised by Peoplecert and the industry, as having met rigorous quality management standard for educational competency, service customer satisfaction and investment in ITIL training that will prepare individuals and businesses to navigate the new technological era, commonly known as the Fourth Industrial revolution.
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.