ITIL 4 Acquiring & Managing Cloud Services Including Exam




Classroom ILT

Skill Level


Available dates

April 11, 2023
June 12, 2023
August 21, 2023

Learning Path

IT Governance and Service Management



3 Days

1 Day



Classroom ILT


IT Governance and Service Management




3 Days


April 11, 2023
June 12, 2023
August 21, 2023

Choose date

From: R12 400,00

Price excluding VAT


Using the ITIL framework, this module provides vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions. It explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.

This certification extends the main ITIL 4 framework and provides organizations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.

This module will allow individuals to learn about ITIL concepts, develop an understanding of relevant ITIL 4 guidance, and enable career development opportunities in Cloud Services.

Audience profile

ITIL® 4 Specialist Acquiring & Managing Cloud Services is aimed at:

  • C-level (and aspiring C-level)
  • Cloud architects and cloud consultants
  • Procurement and Capture Manager considering procuring cloud services
  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge



There are no prerequisites for the ITIL 4 Specialist: Acquiring & Managing Cloud Services module. The relevant key concepts from the ITIL 4 framework will be covered as part of each module, making it accessible to anyone interested in gaining critical skills in these areas.


ITIL Overview

ITIL is the most widely accepted approach to IT service management in the world. Organizations use its proven best practices to run their business from strategy to daily reality. Millions of IT professionals successfully drive their career thanks to ITIL certification scheme. ITIL offers common concepts and vocabulary, aligned with international standards, to ease collaboration in a multicultural and interconnected environment. ITIL turns the challenges of the digital age into competitive edge.

ITIL V1 was initially developed in the 1980s as a library of several books, with each one describing a process. Over the next decade, it was used mainly by British Government agencies. At the turn of the century, ITIL V2 became the cornerstone for service management, with two core publications covering ten processes and the service desk. The natural progression of best practices and the need to streamline and improve the value for money of IT services led to the creation of ITIL V3. Two editions were released, one in 2007 and another in 2011. These provided ways to manage the end-to-end lifecycle of services with 26 processes, supported by four organizational functions and aligned with ISO 20000 standards. This was followed in 2016 by the publication of ITIL Practitioner, which introduced guiding principles to facilitate the adoption of ITIL.

The latest iteration of the framework is ITIL 4. Launched in 2019, ITIL 4 has evolved from the previous version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Torque IT authorised ITIL training and certification provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape and adopt these emerging technologies into their IT operations.

Skilled ITIL professionals add significant value to the market place by reducing the cost of technology solutions whilst improving efficiency and fuelling innovation. Through authorised ITIL training and associated certification, Torque IT empowers IT Service Management practitioners to realise their full potential by providing them with the necessary knowledge and skills to optimise the adoption and adaptation of ITIL best practices.

For more than a decade, Torque IT has maintained the status of one of the leading ITIL accredited training organization in South Africa and the rest of the African continent. Torque IT’s performance and quality offering in ITIL training and certification is testimony to our commitment to providing customers with quality skills development, enablement, training and certifications solutions that demonstrate exceptional depth, breadth and expertise across all levels of ITIL certifications namely, ITIL Foundation, ITIL Managing Professional, ITIL Strategic Leader and ITIL Master certifications.

Torque IT is recognised by Peoplecert and the industry, as having met rigorous quality management standard for educational competency, service customer satisfaction and investment in ITIL training that will prepare individuals and businesses to navigate the new technological era, commonly known as the Fourth Industrial revolution.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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