ITIL® 4 Monitor, Support and Fulfil Including Exam

PM-MSF
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Type

Virtual

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Classroom ILT

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Skill Level

Foundation

Available dates

September 25, 2024
November 25, 2024

Learning Path

IT Governance and Service Management
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Virtual

Duration

3 Days
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1 Day

Silver laptop sitting alongside a coffee cup, smartphone and desk plant

TYPE

Virtual

Lecturer teaching class icon

Classroom ILT

Lecturer teaching class icon

LEARNING PATH

IT Governance and Service Management
Orange and black technology icon

SKILL LEVEL

Foundation

DURATION

3 Days
Black and orange duration icon

AVAILABLE DATES

September 25, 2024
November 25, 2024

Choose date

From: R14 900,00

Price excluding VAT

Introduction

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.

The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these Practices. These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.

 

Audience profile

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals

aiming to establish a good cross-practice collaboration and effective service value streams.

 

Pre-requisites

ITIL 4 Foundation

ITIL Overview

ITIL is the most widely accepted approach to IT service management in the world. Organizations use its proven best practices to run their business from strategy to daily reality. Millions of IT professionals successfully drive their career thanks to ITIL certification scheme. ITIL offers common concepts and vocabulary, aligned with international standards, to ease collaboration in a multicultural and interconnected environment. ITIL turns the challenges of the digital age into competitive edge.