Type
Virtual
Classroom ILT
Skill Level
Available dates
Learning Path
Virtual
Duration
1 Day
TYPE
Virtual
Classroom ILT
LEARNING PATH
SKILL LEVEL
DURATION
AVAILABLE DATES
Choose date
R13 900,00
Price excluding VAT
Introduction
Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organisations understand the value of IT Asset Management as well as its key concepts and challenges. Professionals should be able to use these concepts to foster effective financial stewardship and governance, control costs, manage risks, monitor and ensure compliance. The guidance from this module will also support effective decision making on the purchase, re-use, retirement and disposal of IT assets and evaluate the sustainability of IT asset decommissioning and disposal.
Audience profile
The ITIL® (4) ITAM course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4.
This course and the related certification can be beneficial for the following roles:
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
Pre-requisites
- ITIL 4 Foundation Certificate in IT Service Management OR
ITIL 4 Managing Professional Transition Certificate - Training through an Accredited Training Organisation
Course objectives
At the end of this course, participants will be able to:
- Understand the key concepts of ITAM
- Understand ITAM value streams and processes
- Understand ITAM roles, skills, and organizational solutions
- Understand how information and technology supports and enables ITAM
- Understand the role of partners and suppliers in ITAM
- Know how to develop ITAM organizational capabilities
Course content
Module 1: Course Introduction | |
Module 2: Key concepts of ITAM | |
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IT asset lifecycle |
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Module 3: Value streams and processes | |
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Module 4: Organizations and people | |
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Module 5: Information and technology | |
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Module 6: Partners and suppliers | |
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Module 7: Developing ITAM capability | |
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Associated certifications and exam
This course will prepare delegates to take the ITIL Information Technology Asset Management Examination.
Successfully passing this exam will result in the attainment of the ITIL Information Technology Asset Management Certificate in IT Service Management.
Exam Prerequisite:
- Compulsory attendance of ITIL 4 Foundation accredited course
Exam Format:
- 40 questions, multiple choice examination Closed Book Online Web Based
Duration:
- 90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)
Pass Score:
- 65%
On successful completion of this course students will receive a Torque IT attendance certificate.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
ITIL Overview
ITIL is the most widely accepted approach to IT service management in the world. Organizations use its proven best practices to run their business from strategy to daily reality. Millions of IT professionals successfully drive their career thanks to ITIL certification scheme. ITIL offers common concepts and vocabulary, aligned with international standards, to ease collaboration in a multicultural and interconnected environment. ITIL turns the challenges of the digital age into competitive edge.
ITIL V1 was initially developed in the 1980s as a library of several books, with each one describing a process. Over the next decade, it was used mainly by British Government agencies. At the turn of the century, ITIL V2 became the cornerstone for service management, with two core publications covering ten processes and the service desk. The natural progression of best practices and the need to streamline and improve the value for money of IT services led to the creation of ITIL V3. Two editions were released, one in 2007 and another in 2011. These provided ways to manage the end-to-end lifecycle of services with 26 processes, supported by four organizational functions and aligned with ISO 20000 standards. This was followed in 2016 by the publication of ITIL Practitioner, which introduced guiding principles to facilitate the adoption of ITIL.
The latest iteration of the framework is ITIL 4. Launched in 2019, ITIL 4 has evolved from the previous version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
Torque IT authorised ITIL training and certification provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape and adopt these emerging technologies into their IT operations.
Skilled ITIL professionals add significant value to the market place by reducing the cost of technology solutions whilst improving efficiency and fuelling innovation. Through authorised ITIL training and associated certification, Torque IT empowers IT Service Management practitioners to realise their full potential by providing them with the necessary knowledge and skills to optimise the adoption and adaptation of ITIL best practices.
For more than a decade, Torque IT has maintained the status of one of the leading ITIL accredited training organization in South Africa and the rest of the African continent. Torque IT’s performance and quality offering in ITIL training and certification is testimony to our commitment to providing customers with quality skills development, enablement, training and certifications solutions that demonstrate exceptional depth, breadth and expertise across all levels of ITIL certifications namely, ITIL Foundation, ITIL Managing Professional, ITIL Strategic Leader and ITIL Master certifications.
Torque IT is recognised by Peoplecert and the industry, as having met rigorous quality management standard for educational competency, service customer satisfaction and investment in ITIL training that will prepare individuals and businesses to navigate the new technological era, commonly known as the Fourth Industrial revolution.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.