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R24 900,00
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Introduction
The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification.
Audience profile
- Collaboration administrators
- Collaboration engineers
- Students preparing to take the CCNP Collaboration certification
Pre-requisites
Before taking this offering, you should have:
- Basic understanding of networking technologies
- Basic understanding of voice and video
- Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks.
Course objectives
- Configure Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
- Configure and troubleshoot Cisco Unity Express
- Describe SSO for Cisco Unified Communications applications
- Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
- Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
- Configure and troubleshoot Chat rooms and message archiving
- Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
- Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
- Configure call recording and monitoring
Course content
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Associated certifications and exam
The 300-810 CLICA exam certifies your knowledge and skills related to collaboration applications, including SSO, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients.
After you pass 300-810 CLICA, you earn the Cisco Certified Specialist – Collaboration Applications Implementation certification, and you satisfy the concentration exam requirement for the CCNP Collaboration certification.

Cisco Overview
Torque IT is one South Africa’s larger and more experienced providers of Authorized Cisco training. We run more courses more often, than any other training provider in South Africa and we guarantee that you will receive the most up to date and relevant technical course information available when you attend Cisco training courses at Torque IT.
Our standard and customized Cisco training courses are hands-on. When you attend training at Torque IT, you will implement the concepts that you learn using current Cisco equipment or Cisco Learning Labs (CLL), in real-world scenarios, to prepare you for real networking environments and the associated Cisco Certification examinations. Our authorized Cisco training and associated certification solutions empower you to design, sell, implement, troubleshoot and maintain Cisco implementations of any size.
The above serves to illustrate our commitment to providing you with high quality skills development, enablement, training and certification solutions that demonstrate exceptional depth, breadth, and expertise across Routing & Switching, Network Security, Cyber Security, Wireless LAN, Industrial (IoT), Unified Communications, Cloud, Data Center Unified Fabric, Unified Computing Systems, Service Provider, Network Programmability, Software Defined Networking and IP NGN technologies.