Type
Virtual
Classroom ILT
Skill Level
Available dates
Learning Path
Virtual
Duration
1 Day
TYPE
Virtual
Classroom ILT
LEARNING PATH
SKILL LEVEL
DURATION
AVAILABLE DATES
Introduction:
The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection and Cisco Unity Express. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems.
This course will help you:
- Acquire the knowledge to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
- Gain hands-on experience enabling Single Sign-On (SSO) across Cisco Unified Communications solutions
- Acquire knowledge to prepare for the 300-810 CLICA exam
Audience profile:
This course is designed primarily for professionals in the following job roles:
- Collaboration engineers
- Collaboration administrators
Pre-requisites:
Before taking this course, you should have the following knowledge and skills:
- Basic understanding of networking technologies
- Basic understanding of voice and video
- Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks
The following Cisco courses can help you gain the knowledge you need to prepare for this course:
- Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
- Understanding Cisco Collaboration Foundations (CLFNDU)
Course objectives:
After taking this course, you should be able to:
- Configure Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
- Configure and troubleshoot Cisco Unity Express
- Describe SSO for Cisco Unified Communications applications
- Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
- Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
- Configure and troubleshoot chat rooms and message archiving
- Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
- Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
- Configure call recording and monitoring
Course content
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Lab outline:
- Integrate and Set Up Cisco Unity Connection
- Configure Cisco Unity Connection Call Handlers
- Implement Toll Fraud Prevention
- Troubleshoot Cisco Unity Connection Call Handlers
- Troubleshoot Cisco Unity Connection
- Configure Cisco Unity Express
- Troubleshoot Cisco Unity Express
- Configure Cisco Unified Communications Manager IM and Presence High Availability
- Implement Cisco Jabber
- Configure Centralized Cisco Unified Communications Manager IM and Presence
- Configure Cisco Unified Communications Manager IM and Presence Service Functionality
- Enable Message Archiving and Chat Rooms
- Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
- Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
- Troubleshoot Cisco Unified Communications Manager IM and Presence Service
- Integrate Cisco Unified Attendant Console Advanced
- Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
- Implement Cisco Unified Communications Manager Call Recording and Monitoring
Associated certifications and exam:
This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA). This course also helps you prepare to take the exam, Designing Cisco Enterprise Networks v1.0 (ENSLD 300-420), which is part of the CCNP Enterprise and Cisco Certified Specialist – Enterprise Design certifications.
On successful completion of this course, students will receive a Torque IT attendance certificate
Cisco Overview
Torque IT is one South Africa’s larger and more experienced providers of Authorized Cisco training. We run more courses more often, than any other training provider in South Africa and we guarantee that you will receive the most up to date and relevant technical course information available when you attend Cisco training courses at Torque IT.
Our standard and customized Cisco training courses are hands-on. When you attend training at Torque IT, you will implement the concepts that you learn using current Cisco equipment or Cisco Learning Labs (CLL), in real-world scenarios, to prepare you for real networking environments and the associated Cisco Certification examinations. Our authorized Cisco training and associated certification solutions empower you to design, sell, implement, troubleshoot and maintain Cisco implementations of any size.
The above serves to illustrate our commitment to providing you with high quality skills development, enablement, training and certification solutions that demonstrate exceptional depth, breadth, and expertise across Routing & Switching, Network Security, Cyber Security, Wireless LAN, Industrial (IoT), Unified Communications, Cloud, Data Center Unified Fabric, Unified Computing Systems, Service Provider, Network Programmability, Software Defined Networking and IP NGN technologies.