Implementing Cisco Advanced Call Control and Mobility Services




Classroom ILT

Skill Level

Cisco: Professional

Available dates

April 17, 2023
May 22, 2023

Learning Path

Collaboration and Unified Communication



5 Days

1 Day



Classroom ILT


Collaboration and Unified Communication


Cisco: Professional


5 Days


April 17, 2023
May 22, 2023

Choose date

From: R24 900,00

Price excluding VAT


The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call control and mobility services. You will learn how to use Cisco® Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies, Cisco Unified Board Element Call deployments, signaling and media protocols, call coverage, and time of day routing.


This course will help you:

  • Learn how to manage the tools of Cisco Unified Communications Manager (CM) for secure communication to facilitate team-based collaboration from any location using Voice over Internet Protocol (VoIP), video, unified messaging, and IM
  • Gain hands-on experience in using Cisco Unified Communications Manager for secure, compliant communication protocols
  • Acquire the knowledge to prepare for the 300-815 CLACCM exam


Audience profile:

This course is designed for Collaboration engineers and administration professionals in job roles such as:


  • Network administrator
  • Network architect
  • Network designer
  • Network engineer
  • Network manager



Before taking this course, you should have the following knowledge and skills:

  • Internet web browser usability knowledge and general computer usage
  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Describe the different codecs and how they are used to transform analogue voice into digital streams
  • Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
  • Describe the Cisco Collaboration solutions architecture
  • Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
  • Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool
  • Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
  • Describe and configure endpoints and commonly required features
  • Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)
  • Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
  • Define Quality of Service (QoS) and its models
  • Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
  • Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
  • Describe a dial plan and explain call routing in Cisco Unified Communications Manager
  • Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
  • Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
  • Configure calling privileges in Cisco Unified Communications Manager
  • Implement toll fraud prevention
  • Implement common endpoint features including call park, softkeys, shared lines, and pickup groups
  • Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
  • Implement a Cisco gateway for PSTN access
  • Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network
  • Implement and troubleshoot media resources in Cisco Unified Communications Manager
  • Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
  • Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM


The following Cisco courses can help you gain the knowledge you need to prepare for this course:

  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)


Cisco Overview

Torque IT is one South Africa’s larger and more experienced providers of Authorized Cisco training. We run more courses more often, than any other training provider in South Africa and we guarantee that you will receive the most up to date and relevant technical course information available when you attend Cisco training courses at Torque IT.

Our standard and customized Cisco training courses are hands-on. When you attend training at Torque IT, you will implement the concepts that you learn using current Cisco equipment or Cisco Learning Labs (CLL), in real-world scenarios, to prepare you for real networking environments and the associated Cisco Certification examinations. Our authorized Cisco training and associated certification solutions empower you to design, sell, implement, troubleshoot and maintain Cisco implementations of any size.

The above serves to illustrate our commitment to providing you with high quality skills development, enablement, training and certification solutions that demonstrate exceptional depth, breadth, and expertise across Routing & Switching, Network Security, Cyber Security, Wireless LAN, Industrial (IoT), Unified Communications, Cloud, Data Center Unified Fabric, Unified Computing Systems, Service Provider, Network Programmability, Software Defined Networking and IP NGN technologies.