Type
Virtual
Classroom ILT
Skill Level

Available dates
Learning Path
Virtual
Duration
1 Day

TYPE
Virtual
Classroom ILT
LEARNING PATH
SKILL LEVEL

DURATION
AVAILABLE DATES
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From: R5 500,00
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Introduction
Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more. Join our team of globally recognized experts as they take you step by step from lead to opportunity to closed deal. Using the application’s available automation and customization options you will learn how to enable sales staff to be their most productive selves.
Audience Profile
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
Prerequisites
Familiarity of business applications and the desire to customize and implement them for your business.
Course Objectives
After completing this course, students will be able to:
Install and configure the application
Identify common sales scenarios
Complete a sales cycle
Configure product catalog
Manage customer records
Utilize analytics tools with customer data
Module 1: Sales Overview |
In this module, you will take an entry-level end-to-end look at Azure and its capabilities, which will provide you with a solid foundation for completing the available modules for Azure Fundamentals.
Lessons:
After completing this module, students will be able to:
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Module 2: Describe core Azure services |
In this module, you learn about core Azure services like Azure database, Azure compute, Azure Storage, and Azure Networking.
Lessons:
After completing this module, students will be able to:
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Module 3: Describe core solutions and management tools on Azure |
In this module, you will learn about AI machine learning, Azure DevOps, monitoring fundamentals, management fundamentals, and serverless computing fundamentals. Moreover, IoT fundamentals.
Lessons:
After completing this module, students will be able to:
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Module 4: Describe general security and network security features |
In this module, you will learn how to protect yourself against security threats, and secure your networks with Azure.
Lessons:
After completing this module, students will be able to:
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Module 5: Describe identity, governance, privacy, and compliance features |
In this module, you will learn about Azure identity services, how to build a cloud governance strategy, and privacy, compliance and data protection standards on Azure.
Lessons:
After completing this module, students will be able to:
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Module 6: Describe Azure cost management and service level agreements |
In this module, you will learn how to plan and manage Azure costs, and how to choose the right Azure services through SLAs and service lifecycle.
Lessons:
After completing this module, students will be able to:
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Associated Certifications & Exam
This course prepares students to write Exam MB-210: Microsoft Dynamics 365 for Sales.
On successful completion of this course, students will receive a Torque IT attendance certificate.

Microsoft Overview
Skilled Microsoft engineers add significant value to the marketplace by reducing the cost of technology solutions whilst improving efficiency and fuelling innovation. Through authorized Microsoft training, Torque IT empowers engineers, developers and end-users to realise their full potential by providing them with the necessary knowledge and skills to optimise the adoption and use of Microsoft solutions.
Torque IT considers authorised Microsoft training to be an integral part of any Microsoft implementation. Microsoft authorised training, and associated certification, ensures that you get the most from your technology investment and that you are able to operate above the technology curve. Microsoft career certifications are universally recognised as demonstrating a high level of expertise and credibility for individuals and the organisations that employ them.
Authorized Microsoft training and certification is the industry standard for any solution that includes designing, selling, implementing, upgrading, managing, and operating Microsoft solutions.
For 19 years, Torque IT has maintained the status of Gold Learning Partner for Microsoft in South Africa. This is the highest level of accreditation that Microsoft awards to Learning Partners that specialize in technical, product, sales, development, end-user and solutions training.
These achievements reflect our commitment to providing our customers with quality skills development, enablement, training, and certification solutions that demonstrate exceptional depth, breadth, and expertise across Windows Server, Windows Client, Microsoft Virtualization, Microsoft Azure, Office 365, Exchange Server, SharePoint Server, Skype for Business, System Centre Server, Visual Studio and Microsoft Office technologies.
Torque is recognized by Microsoft, and the industry, as having met rigorous standards for educational competency, service, customer satisfaction and investment in Microsoft technologies that will prepare the next generation of IT industry professionals.