Microsoft Dynamics 365 Customer Service

MS-MB230T01

Type

Virtual

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Solutions

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Classroom ILT

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Skill Level

Microsoft Techs: Intermediate

Available dates

July 23, 2024
September 17, 2024

Learning Path

Collaboration and Unified Communication
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Virtual

Duration

4 Days
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1 Day

TYPE

Virtual

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Classroom ILT

Lecturer teaching class icon

LEARNING PATH

Collaboration and Unified Communication
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SKILL LEVEL

Microsoft Techs: Intermediate

DURATION

4 Days
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AVAILABLE DATES

July 23, 2024
September 17, 2024

Choose date

From: R9 700,00

Price excluding VAT

Introduction

Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

Audience profile

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

Job role: Functional Consultant

Pre-requisites

This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.

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Microsoft Overview

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Authorized Microsoft training and certification is the industry standard for any solution that includes designing, selling, implementing, upgrading, managing, and operating Microsoft solutions.

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