Introduction
The Official CompTIA® A+® Core 2 course provides the background knowledge and skills students will require to become successful A+ technicians. It will help students prepare to take the CompTIA A+ Core 2 certification examination (exam numbers 220-1102), which counts as a credit to attaining the CompTIA A+ certification.
CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles.
Audience profile
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 2 (220-1102) Certification Exam.
Pre-requisites
To ensure your success in this course, students should have experience with basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. Students can obtain this level of skills and knowledge by taking the following official CompTIA courses:
- The Official CompTIA® IT Fundamentals+ (Exam FC0-U61)
Course objectives
In this course, students will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems. Furthermore, students will:
- Manage users, workstations, and shared resources
- Implement client virtualization and cloud computing
- Implement physical security
- Secure workstations and data
- Troubleshoot workstation security issues
- Support and troubleshoot laptops
- Support and troubleshoot mobile devices
- Install, configure, and troubleshoot print devices
- Implement operational procedures
What Is CertMaster Learn integrated with CertMaster Labs?
CertMaster Learn is a comprehensive eLearning experience that helps learners gain the knowledge and practical skills necessary to be successful on CompTIA certification exams, and in their IT career. A Learning Plan helps learners stay on track with your studies, while robust analytics bring awareness of strengths and weaknesses.
CertMaster Labs make it easy for learners to practice and apply their skills in real workplace scenarios in preparation for the certification exam. All lab activities use real equipment and software, offer feedback and hints, and provide a score based on learner inputs, ultimately guiding learners to the most correct and efficient path through job tasks.
In the integrated experience, CertMaster Labs are integrated as Study Tasks within the CertMaster Learn Learning Plan, accessible through a single login and seamless workflow. Easy-to-use course management tools provide a comprehensive suite of instructor resources alongside a reporting dashboard, making course preparation and progress tracking simple and efficient.
What is included?
- Flexible content and resources suit a variety of classroom formats
- Access to CompTIA Integrated eLearning and gradable Learn content valid for – 1 year access
- Access to CompTIA hands-on Labs in a seamless workflow valid for – 1 year access
How to Access CertMaster Learn and Labs?
An access key and instructions will be sent via email after your purchase is complete.
You may then login anytime at https://login.comptia.org/training-products
Course Training Schedule
- Class will be delivered over 10 Evenings .i.e. Monday, Wednesday, Thursday
- 5 hours in duration per evening
- 30 minutes Break
- Start Time: 18h00pm
- End Time: 20h30pm
Course content
| Lesson 1: Configuring Windows |
| Lesson 2: Managing Windows |
| Lesson 3: Identifying OS Types and Features |
| Lesson 4: Supporting Windows |
| Lesson 5: Managing Windows Networking |
| Lesson 6: Managing Linux and macOS |
| Lesson 7: Configuring SOHO Network Security |
| Lesson 8: Managing Security Settings |
| Lesson 9: Supporting Mobile Software |
| Lesson 10: Using Support and Scripting Tools |
| Lesson 11: Implementing Operational Procedures |
| Assisted Lab: Manage User Settings in Windows |
| Assisted Lab: Support Windows 11 |
| Assisted Lab: Configure Windows System Settings |
| Assisted Lab: Use Management Consoles |
| Assisted Lab: Use Task Manager |
| Assisted Lab: Monitor Performance and Event Logs |
| Assisted Lab: Use Command-line Tools |
| APPLIED Lab: Support Windows 10 |
| Assisted Lab: Perform Windows 10 OS Installation |
| Assisted Lab: Perform Ubuntu Linux OS Installation |
| Assisted Lab: Install and Configure an Application |
| Assisted Lab: Troubleshoot a Windows OS Issue |
| Assisted Lab: Configure Windows Networking |
| Assisted Lab: Configure Folder Sharing in a Workgroup |
| Assisted Lab: Manage Linux using Command-line Tools |
| Assisted Lab: Manage Files using Linux Command-line Tools |
| APPLIED Lab: Support and Troubleshoot Network Hosts |
| Assisted Lab: Configure SOHO Router Security |
| Assisted Lab: Configure Workstation Security |
| Assisted Lab: Configure Browser Security |
| Assisted Lab: Troubleshoot Security Issues Scenario #1 |
| APPLIED Lab: Troubleshoot Security Issues Scenario #2 |
| Assisted Lab: Use Remote Access Technologies |
| Assisted Lab: Implement Backup and Recovery |
| Assisted Lab: Implement a PowerShell Script |
| Assisted Lab: Implement Bash Script |
| Assisted Lab: Manage a Support Ticket |
Associated certifications and exam
This course will prepare delegates to write the CompTIA Core 2 (220-1102) exam. Successfully passing this exam counts as a credit to attaining the CompTIA A+ Core Series certification.
CompTIA A+ 220-1102 covers operating systems, security, software and operational procedures.
| Exam Details |
CompTIA A+ 220-1102 |
| Exam Title |
CompTIA A+ 220-1102 (Core 2) |
| Number of Questions/Practical Challenges |
90 Questions |
| Recommended Experience |
9 to 12 months hands-on experience in the lab or field |
| Test Duration |
1 Hour 30 Minutes |
| Test Format |
Multiple choice questions (single and multiple response), drag and drops and performance based. |
| Test Delivery |
Pearson VUE
Testing Centres
Online Testing |
| Availability |
Pearson VUE |
| Exam Prefix |
CompTIA A+ 220-1102 (Core 2) |
| Passing Score |
700 (On a scale of 900) |
| Retirement |
Three years after date of launch. |
Candidates must complete both 1101 and 1102 to earn certification. Exams cannot be combined across the series.
