Introduction
CompTIA A+ Certification is globally recognised, covering essential IT skills like hardware, networking, and security, with hands-on exams and comprehensive learning tools, opening doors to various IT support roles.
The Official CompTIA® A+® Core 1 course provides the background knowledge and skills students need, whilst the CompTIA® A+® Core 2 course provides the theoretical knowledge and Practical skills through virtual LAB environments to students to prepare them to become a successful A+ technician. It will help students prepare to take the CompTIA A+ Core Series certification examinations (exam numbers 220-1201 and 220-1202), to become a CompTIA A+ Certified Professionals.
CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. It is the only industry recognised credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles.
As a trusted certification by employers worldwide, CompTIA A+ opens doors to a variety of entry-level IT roles, including Help Desk Technician, Technical Support Specialist, and IT Support Administrator. It provides a competitive edge in the job market, ensuring candidates stand out to hiring managers and employers seeking skilled professionals to support today’s core technologies.
Audience profile
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 (220-1201) Certification Exam and the CompTIA A+ Core 2 (220-1202) Certification Exam.
Pre-requisites
Although, it is not a pre-requisite to have an IT background or experience, to ensure your success in this course, it is recommended that students have experience with basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. Students can also obtain this level of skills and knowledge by:
- Completing the Official CompTIA® Tech+ (Exam FC0-U71) or;
- 12 Months of hand-on experience in an IT support specialist job role
Course objectives
In this course, students will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems. Furthermore, students will:
- Service components
- Understand networking basics
- Apply cybersecurity measures
- Troubleshoot hardware and software issues effectively
- Learn customer support and communication
- Learn foundational knowledge in scripting, cloud technologies, virtualisation, Multi-OS deployments
- Support operating systems
- Install and configure PC system unit components and peripheral devices
- Install, configure, and troubleshoot display and multimedia devices
- Install, configure, and troubleshoot storage devices
- Install, configure, and troubleshoot internal system components
- Install, configure, and maintain operating systems
- Maintain and troubleshoot Microsoft Windows
- Explain network infrastructure concepts
- Configure and troubleshoot network connections
- Manage users, workstations, and shared resources
- Implement client virtualisation and cloud computing
- Implement physical security
- Secure workstations and data
- Troubleshoot workstation security issues
- Support and troubleshoot laptops
- Support and troubleshoot mobile devices
- Install, configure, and troubleshoot print devices
- Implement operational procedures
Course content
| Lesson 1: What does an IT Specialist DO? |
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- The Troubleshooting Methodology
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| Lesson 2: Installing Motherboards and Connectors |
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- Additional Resources and Exercises
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| Lesson 3: Installing System Devices |
- Power Supplies and Cooling
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- CPUs (Central Processing Units)
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- Challenge Lab: Troubleshooting Memory
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| Lesson 4: Troubleshooting and PC Hardware |
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- System and Display Issues
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- LAB: Resolve PC Hardware Support Tickets
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- LAB: Troubleshoot a Malfunctioning Computer
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| Lesson 5: Comparing Local Networking Hardware |
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- Additional Resources and Exercises
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| Lesson 6: Configuring Network Addressing and Network Connections |
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- Network Configuration Concepts
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- Challenge Lab: Install a SOHO Network
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- Additional Resources and Exercises
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| Lesson 7: Supporting Network Services |
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- Internet and Embedded Appliances
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- LAB: Troubleshoot a Network Issue
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- Additional Resources and Exercises
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| Lesson 8: Summarising Virtualisation and Cloud Concepts |
- Client-Side Virtualisation
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- Additional Resources and Exercises
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| Lesson 9: Supporting Mobile Devices |
- Mobile Devices and Peripherals
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- Troubleshoot Mobile Devices
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- Challenge Lab: Mobile Hardware Support
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- Additional Resources and Exercises
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| Lesson 10: Supporting Print Devices |
- Printers and Multifunction Devices
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- Troubleshoot Print Devices
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- LAB: Resolve Print Services Support Tickets
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- Additional Resources and Exercises
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| Lesson 11: Managing Support Procedures |
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- Professional Communication
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- Types of Operating Systems
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- Additional Resources and Exercises
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| Lesson 12: Configuring Windows |
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- Install and Configure Applications
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- Additional Resources and Exercises
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| Lesson 13: Managing Windows |
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§ Command-Line Tools |
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- Additional Resources and Exercises
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| Lesson 14: Supporting Windows |
- Troubleshooting Windows Networking
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- Performance and Troubleshooting Tools
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- Troubleshoot Windows OS Problems
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- Additional Resources and Exercises
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| Lesson 15: Securing Windows |
- Logical Security Concepts
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- Windows Security Settings
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- Additional Resources and Exercises
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| Lesson 16: Installing Operating Systems |
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- OS Installations and Upgrades
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- Additional Resources and Exercises
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| Lesson 17: Support Other OS |
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- Package and Network Management
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- Additional Resources and Exercises
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| Lesson 18: Configuring SOHO Network Security |
- Attacks, Threats and Vulnerabilities
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- Wireless Security Protocols
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- Additional Resources and Exercises
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| Lesson 19: Managing Security Settings |
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- Troubleshoot Workstation Security
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- Additional Resources and Exercises
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| Lesson 20: Supporting Mobile Software |
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- Troubleshoot Mobile OS and App Software
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- Troubleshoot Mobile OS and App Security
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- Additional Resources and Exercises
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| Lesson 21: Implementing Operational Procedure |
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- Data Handling Best Practices
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- Additional Resources and Exercises
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| Lesson 22: Implementing Operational Procedures |
- Change and Inventory Management
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- Common Safety and Environmental Procedures
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- Additional Resources and Exercises
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Associated certifications and exam
This course will prepare delegates to write the CompTIA Core 1 (220-1201) and Core 2 (220-1202) exams.
Successfully passing these two exams will result in the attainment of the CompTIA A+ Core Series certification.
- CompTIA A+ 220-1201 covers mobile devices, networking technology, hardware, virtualisation, and cloud computing
- CompTIA A+ 220-1202 covers operating systems, security, software, and operational procedures
| Exam Details |
CompTIA A+ 220-1201 |
CompTIA A+ 220-1202 |
| Exam Title |
CompTIA A+ 220-1201 (Core 1) |
CompTIA A+ 220-1202 (Core 2) |
| Number of Questions/Practical Challenges |
90 Questions |
90 Questions |
| Recommended Experience |
9 to 12 months hands-on experience in the lab or field |
| Test Duration |
1 Hour 30 Minutes |
1 Hour 30 Minutes |
| Test Format |
Multiple choice questions (single and multiple response), drag and drops and performance based |
Multiple choice questions (single and multiple response), drag and drops and performance based |
| Test Delivery |
Pearson VUE Testing Centres /
Online Testing |
Pearson VUE Testing Centres /
Online Testing |
| Availability |
Pearson VUE |
Pearson VUE |
| Exam Prefix |
CompTIA A+ 220-1201 (Core 1) |
CompTIA A+ 220-1202 (Core 2) |
| Passing Score |
675 (On a scale of 900) |
700 (On a scale of 900) |
| Retirement |
Three years after date of launch |
Three years after date of launch |
