AI in ITSM and ITSM for AI: How AI is Changing Service Management

The rapid emergence of AI is transforming industries across the board, and IT management is no exception. IT managers now face two critical questions: How can we use AI to enhance our product and service management practices? And how should we adapt our product and service management to address the swift adoption of AI?

Join us for an insightful webinar, “AI in ITSM and ITSM for AI: How AI is Changing Service Management,” hosted by Torque IT in collaboration with PeopleCert. Roman, the senior ITIL architect at PeopleCert, will present recent findings from research conducted by the ITIL development team and share recommendations for effectively managing AI adoption in organisations.

Date: Wednesday, 11 September

Time: 12:00 – 13:00 SAST

Why Attend?

This webinar will provide you with the knowledge and strategies to navigate the intersection of AI and IT service management effectively. Learn how to leverage AI to improve your service management practices and ensure your AI tools are safe and trustworthy.

What You’ll Learn:

AI in IT Service Management: Discover how AI can be used to enhance product and service management practices.

ITSM for AI Adoption: Understand how to adapt your service management to support the rapid adoption of AI in your organisation.

Recent Research Findings: Gain insights from the latest research conducted by the ITIL development team on AI adoption and service management.

Practical Recommendations: Receive expert advice from Roman, the senior ITIL architect at PeopleCert, on managing AI adoption effectively.

Who Should Attend?

• IT Managers
• IT Service Management Professionals
• Business Leaders
• Anyone involved in AI adoption and IT service management

Secure Your Spot Today!

Don’t miss this opportunity to gain valuable insights into how AI is changing service management and how you can effectively manage AI adoption in your organisation. Register now to secure your spot!