SDI® Overview

Since 1988 SDI has been inspiring service desks and service desk professionals worldwide to be brilliant!


Tried and tested by thousands of companies and service desk professionals in over 150 countries, SDI partner with service desks on their transformation journeys and IT service professionals on their career journeys. SDI certifications will support you in shaping the future of your company’s IT service wherever you are in the world.


SDI’s globally accepted Service Desk Certification (SDC) programme is the only benchmarking scheme based on industry best practice standards, designed specifically to certify service desk quality.


Torque IT’s Service Desk courses are relevant to the work environment. By achieving an SDI certification candidates demonstrate their understanding and mastery of best practice standards and that they possess the knowledge, skills and competencies that are necessary on a day-to-day basis and which directly impact the productivity and efficiency of the service desk.


Our unique, hands-on, approach to training ensures that our clients gain the skills necessary to improve the performance of the service desk and their customer’s experience.