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ISO/IEC 20000 Overview

ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and best practice in IT service management.

The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services. 

The adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers and it has become a competitive differentiator for the delivery of IT services.

Torque IT offers authorized ISO/IEC 20000 instructor-led training and certification solutions that will ensure that you get the most from your human capital investment and that both productivity and efficiency are maximized.

ISO/IEC 20000 is aligned with, and complementary to, the process approach defined within ITIL.
Torque IT strives to be the ISO/IEC 20000 Accredited Training Organisation (ATO) provider of choice to our clients across South Africa and Africa. 

Torque IT's ISO/IEC 20000 training courses will help you deliver smarter solutions both on-time and within budget.  Our portfolio of courses include Standard Best Practice training and certification for novice and experienced managers. 


The APMG-International ISO/IEC 20000 and Swirl Device logo are Trademarks of the APM Group Limited.